Your personal claims advocate

What you must do in the event of a claim:
  • Contact us as soon as you become aware of a claim or a potential claim. Any delay in advising us of a claim or potential claim may result in a reduction in the amount paid by your insurer.
  • Take all reasonable steps to stop any further loss from occurring.
  • If you become aware of a potential claim which may be made against you by another party, contact us as soon as you become aware. You do not need to wait for a formal notification.
What you must not do:
  • You must not give authority for repair or replacement of any damaged or lost property without consent from your insurer.
  • If a claim is being made against you by another party, you must not admit responsibility for any claim, nor must you promise to pay, or offer any payment for a claim.
  • Any of these actions may result in reducing or negating the insurance protection you have.

When you've got customers, staff and a business to get back ontrack after an unexpected setback, you can leave the insurance claims to the experts.

We can take care of the process by working closely with you and the insurance company and any third-party valuers, repairers or specialists to help get the best possible outcome. And we can keep you informed every step of the way.

3 ways we can help you duraing a claim

  • Our advice doesn't stop once we've arranged your insurance policy
  • We can give you adive throughout the claims process, and can advocate on your behalf with insurance companies, for no extra charge.
  • This frees you up to focus on running your business - while we work to get your claim sorted as quickly and as favourably as possible.
  • With a Steadfast insurance broker, you've got an expert you can trust on your team, who can manage the claims process on your behalf, allowing you to focus on what really matters.
  • We follow your claim from startto finish, we don't just lodge and forget.
  • We understand how important it is for youto have a positive claims outcome.
  • As a Steadfast insurance broker, we leverage the support of the network so that you've got the added benefit of a large organisation who can help if an issue arises. We can support you to manage your claim and champion it at the highest level with insurers if there happens to be an issue.

If you have any questions or concerns, please don't hesitate to contact us.

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